Privacy Statement

Symbiotics Ltd, and its parent company Blakebrook Ltd, ("we" or "us") is committed to protecting and respecting your privacy.

This statement (together with our Terms of Use and any other documents related to it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Symbiotics Ltd, Teme House, Whittington Road, Worcester, WR5 2RY, England.

Information we may collect from you

We may collect and process the following data about you:

• Information that you provide by filling in any forms on our website www.symbioticsltd.com (the Site). This includes personal information provided at the time of registering to use the Site, subscribing to one of our services, posting material or requesting further services. We may also ask you for information when you report a problem with our Site. For clarity personal data includes name, address, email and telephone contact details, gender, age, D.O.B.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through the Site and the fulfilment of your orders.
• Details of your visit to the Site including, but not limited to, traffic data, location data, weblogs, and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
• To notify you about changes to our service.

IP addresses and cookies

Essential cookies
We use essential cookies for functionality such as security, e-commerce, and accessibility. You may disable these by changing your browser settings, however, this will affect how the website functions.

Analytics cookies
These will be set only if you accept the cookie banner. We may collect information, including information collected through Google Tag Manager, Google Analytics, Google Signals and Google Search Console (tagmanager.google.com, www.google.com/analytics, www.google.com/webmasters, about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical and aggregated data about our uses' browsing actions and patterns and does not identify an individual. To read more about how Googles uses your data, you can view their privacy policy here.

Cookies obtain information that is transferred to your company's hard drive. They help us to improve the Site and to deliver a better and more personalised service.
They enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences, and so allow us to customise the Site according to your individual interests.
• To speed up your searches.
• To recognise you when you return to the Site.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details, and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Statement.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Some basic personal data is provided to an email service provider, (when consented to), for the purpose of email marketing. See the next section.

Uses made of the information

We use information held about you in the following ways:

• To ensure that content from the Site is presented in the most effective manner for you and for your computer.
• To provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. This is supported through the use of a third-party email service provider.
• To carry out our obligations arising from any contracts entered into between you and us.
• To notify you about changes to our service.
• To provide you with the information about our products and services which we feel may interest you. Should you wish to opt out of such communications please contact data@blakebrookgroup.co.uk.
• To allow you to participate in interactive features of our service when you choose to do so.
• To enable our software application suppliers to make modifications.
• For Quality, training, and management information purposes.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

We will store your data until we have fulfilled your request, or it is no longer necessary to provide our services and products to you in order to do so, or perpetually if you have consented to marketing consent, for as long as it is useful, until you unsubscribe.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries our ultimate holding company and its subsidiaries, as defined in section 736 of the Companies Act 1985.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Blakebrook AG or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use and other agreements; or to protect the rights, property, or safety of Blakebrook AG, our customers, or others.

Your Rights

You have the right to access and view the personal data we hold about you. You have the right to have the personal data we hold about you to be changed, corrected, or deleted. You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us at data@blakebrookgroup.co.uk.

The Site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

Please check these policies before you submit any personal data to these websites.

Changes to our Privacy Statement

Any changes we may make to our privacy statement in the future will be posted on this page and, where appropriate, notified to you by email.

Contact

Questions, comments, and requests, regarding this privacy statement are welcome and should be addressed to data@blakebrookgroup.co.uk.